Unfortunately there are times when the relationship breaks down between Leaseholders and Managing Agents and whilst the issues may at some point finally be rectified, the Leaseholders may feel that they should be compensated for the distress caused to them by the Managing Agent.
Most Managing Agents will have a 2 Stage Complaint procedure in place which is designed to assess and rectify (if applicable) any complaints that the Leaseholders make. However, should the Leaseholder feel that the complaint has not been adequately resolved at the end of Stage 2, then they may take the complaint into a 3rd Stage and have it assessed free of charge with the relevant Ombudsman or Property Redress Scheme the Managing agent is a member of. Quay Management Services (QMS) is a member of the Property Redress Scheme. See the links below to the relevant complaint schemes.
The Property Ombudsman – www.tpos.co.uk
The Property Redress Scheme – www.theprs.co.uk
QMS was created by Leaseholders for Leaseholders so not only do we offer our help to review your complaint and advise on the best way to present it, but we also support you by providing previous cases and rulings to evidence the previous precedence set by other Ombudsman judicators. We pride ourselves on the experience gained from supporting Leaseholders in carrying out their complaints and continually improving the quality of our response by always taking Lessons Learned from previous Complaints.
If the Managing Agent is not a member of a scheme, then an application to the First Tier Tribunal may be the best way forward to resolve your complaint. QMS offer Support for First Tier Tribunal Applications too.
